Privacy Policy

Rivix

A company specialized in influencer marketing services and digital campaign management across social media platforms. Rivix provides its services to individuals and businesses seeking to reach a targeted audience in an effective and reliable manner, through its online platform and mobile application.

Contact Information

Department / Responsible Team: Administrative Affairs
Address: Riyadh, Granada District
Phone Number: +966573668848
Email: Complaint@rivix.app
Commercial Registration: 7050073472

Last Updated

The Privacy Policy was last updated on
[1 September 2025].

What Personal Data Do We Collect?

We collect and process the following personal data:

Basic Information: Name, gender, age, date of birth.
Contact Information: Phone number, email address, physical address.
Account Information: Username, password.
Financial Information: Payment card details, bank account information (if financial transactions occur).
Usage Data: Activity logs within the app/website, user ratings, campaign preferences.
Third-Party Platform Data: Performance data related to advertising campaigns (views, impressions, engagement, clicks).
Technical Data: IP address, browser type, operating system, cookies.

How Is Your Personal Data Collected and Why?

First: Data Collected Directly From You

Through the following channels:

When registering on the application or website.
When communicating with customer support.
When completing surveys or forms.

Purposes:

Creating accounts and providing services.
Improving user experience.
Processing financial transactions and billing.
Communication and responding to inquiries.
Compliance with legal and regulatory requirements.

Second: Data Collected Indirectly

Through cookies and tracking tools to analyze user behavior.
Through third parties (such as payment gateways and banks) to verify financial transactions.

How Do We Use Your Personal Data?

To provide and customize services according to your preferences.
To communicate with you regarding updates or marketing offers (with your consent).
To prevent fraud and verify identity.
To prepare reports and statistics without revealing user identity.
To provide and manage influencer marketing services.
To analyze campaign performance across social media platforms after influencer approval.

How Do We Disclose Your Personal Data?

Your data is not disclosed for direct marketing purposes without prior consent.

We may disclose your data to:

Government and regulatory authorities in compliance with applicable laws.
Technical service providers (such as AWS for cloud hosting).
Financial institutions for processing payments.
Social media platforms authorized by influencers to integrate with our services.

Legal Grounds for Collecting and Processing Data

Your explicit consent.
Performance of contractual obligations (such as payment and service delivery).
Compliance with applicable Saudi regulations.
Protection of vital interests (such as account security).
Public interest (such as cybersecurity compliance).
Legitimate interests that do not conflict with your rights.

How Do We Store Your Personal Data?

Your data is securely stored using cloud web services.
Retention Period: Two years from the date of last interaction, after which data is securely deleted or destroyed.

Your Data Protection Rights

Under the Personal Data Protection Law, you have the right to:

Right to Know: Be informed about the types of personal data collected and their purposes.
Right of Access: Access your personal data through the application or platform.
Right to Rectification: Request data correction within 14 business days.
Right to Erasure: Request deletion when data is no longer needed.
Right to Object: Object to processing (such as direct marketing).
Right to Withdraw Consent: Withdraw your consent at any time.
Right to Lodge a Complaint: Submit a complaint to us or to the competent authority (SDAIA).

To exercise your rights: Contact us via Complaint@rivix.app or through in-app customer support.

Personal Data Protection Officer

Name: Ibrahim Al-Zuwaihri
Phone Number: +966573668848
Email: zuwaihriI@rivix.app

How to Submit a Complaint or Objection

You may submit a complaint via email: Complaint@rivix.app
or through customer support within the application.
If no response is received within 14 days, you may file an official complaint with The Saudi Data & AI Authority (SDAIA).

Final Notes

By using Rivix services, you agree to this Privacy Policy and are bound by its terms.
Rivix reserves the right to update or modify this policy at any time.